Return and refund policy – Mundee - Caftan

Return and refund policy



Our insurance is valid for 14 days. If 14 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return, the product must be unused and in the same condition as received. It must also be in its original packaging.

In order to be returned, the product must be unused and in the same condition as received. It must also be in its original packaging.

The cost of returning the product is at the customer's expense and the package must bear a tracking number.
To return the product, you must provide us with a receipt or proof of purchase.

You cannot return your purchase to the manufacturer, you must first contact us by email at

Many product types are non-returnable. Perishable products such as food, flowers or leaves cannot be returned. Also, intimate or health products, dangerous goods or flammable gases or liquids are not accepted.

The company does not accept returns or refunds for the following items:

* Any product that is not in its original condition, damaged or missing parts for reasons beyond our control.
* Any product that is returned more than 14 days after delivery due to our fault or our original defects.

*Product purchased with a voucher or discount code.
Eventuel tilbagebetaling (hvis nogen).
Når vi har modtaget og kontrolleret den returnerede vare, sender vi dig en e-mail med en bekræftelse på, at vi har modtaget den. We will also inform you of our decision to approve or reject your application.
If your request is accepted, your payment request will be processed, and you will automatically receive a credit to your credit card or your preferred payment method within a number of days.Late or unpaid payments.
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as there may be a delay in the official sending of the refund.
Then contact your bank. It often takes some processing time before the refund is credited.
If you have not yet received your refund after all these steps, please contact
Promotional products (if applicable)
Only normally priced products can be returned. Unfortunately, sale items cannot be returned.

Exchanges (if applicable)
We will only exchange a product if it is faulty or damaged. If you wish to exchange it for the same product, please email us at
.com and send the product to Chemin beau-val 3, Lausanne, VD, 1012, Switzerland.

If you wish to return the product, please send it by post to Chemin beau-val 3, Lausanne, VD, 1012, Switzerland.

You are responsible for the shipping costs for returning the product. Delivery costs are non-refundable. If you receive a refund, the shipping costs of the return will be deducted from the refund.

Depending on where you live, it may take longer to receive a replacement product.

Please contact us before returning the product

Support client

Nous offrons un service professionnel du lundi au vendredi de 8.00 à 18.00.

Paiement sécurisé

Nous utilisons Paypal et Stripe, deux méthodes de paiement 100% sécurisées.

Livraison à votre domicile

Vous recevrez votre commande sur le pas de votre porte dans un délai de 5 à 8 jours ouvrables.

Garantie de remboursement

Nous offrons une garantie de remboursement sur tous nos produits.